The Assertiveness Handbook
by Mary Hartley
- Do you say yes when you’d rather say no?
- Are you tongue tied when you want to air a difficult issue or press for your rights?
The good news is that assertiveness skills that allow for effective communication can be learned. Mary Hartley suggests ways of dealing confidently and assertively with people in a range of situations. She provides a series of practical exercises designed to help you develop a positive style of behaviour based on self-respect and respecting others.
Using case studies, self assessment material, exercises and practical tips, this down-to-earth book can help you gain increased confidence and self-esteem at work.
Mary Hartley is a successful author with much experience in work-based training in personal development issues. Her recent books include Body Language at Work.
128pp
216 x 138 mm
ISBN: 978-0-85969-941-9
Price: £7.99
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